An example of ______ would be rather than expressing irritation at a demanding customer, you maintain your composure and attempt to empathize by putting yourself in the customer’s position and

An example of ______ would be rather than expressing irritation at a demanding customer, you maintain your composure and attempt to empathize by putting yourself in the customer’s position and trying to feel his or her frustration.
A) emotional contagion
B) deep acting
C) surface acting
D) emotional dissonance

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