Some restaurants ask consumers to evaluate their experience and comment on their expectations compared with the actual visit on a short questionnaire when they pay their bill. This would be

Some restaurants ask consumers to evaluate their experience and comment on their expectations compared with the actual visit on a short questionnaire when they pay their bill. This would be a method of performing a
A) service encounter inquiry.
B) customer profile analysis.
C) gap analysis.
D) customer contact audit.
E) service audit.

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