Which of the following statements about building goodwill through communication is true?

Which of the following statements about building goodwill through communication is true?
A) “You” works best in negative situations.
B) “We” works well when it does not include the audience.
C) “I” works well when it includes an audience or a reader.
D) “I” suggests that you are concerned about personal issues.
E) “I” suggests that you are concerned about the organization’s needs.

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